Privacy Notice
Flowmoon is a digital creative studio based in the UK. We respect your privacy and are committed to protecting your personal data.
This policy explains what we collect, how we use it, and your rights. It applies to www.flowmoon.com and any services we provide.
Who we are
Flowmoon (“we”, “us”, “our”) is the controller of your personal data. We are based in Kent, United Kingdom, and operate remote-first. Our legal name is Flowmoon Limited, company number 07696604. You can reach us for privacy matters at hello@flowmoon.com
If you are in the UK, you can raise concerns with the Information Commissioner’s Office at ico.org.uk. If you are in the EU, you can contact your local data protection authority.
The data we collect
When you visit our site or get in touch, we collect the details you choose to share such as your name, email, phone, company and role, along with project information including briefs, goals, timelines, budgets, links and any files you upload. We also keep a record of our communications and the documents needed to prepare proposals, statements of work, invoices and payments. Our site collects technical and usage data such as IP address, device and browser type, pages viewed, referral source and general location. We do not seek special category data or information about children. Please do not include sensitive personal data in briefs or uploads. If you share personal data about someone else, you should have their permission.
File uploads and production files. Project assets and deliverables you provide may be stored in Dropbox for secure storage and transfer, and may be processed through Adobe Creative Cloud as part of our design, motion and animation work.
How we collect data
Why we use your data and the legal bases
Sharing your data
We share personal data only when necessary to run the studio and deliver your project. This includes our service providers for hosting and cloud storage, website and form tools, email and CRM, analytics, invoicing and payments, project management and file transfer. We may share data with creative partners or subcontractors where required, with professional advisors such as accountants or lawyers, and with authorities if the law requires. Our providers must keep data secure and use it only on our instructions.
International transfers
Some providers, including Dropbox and Adobe Creative Cloud, may process data outside the UK or EEA. When this happens we rely on recognised safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses. Details are available on request.
How long we keep data
We keep data only as long as needed:
Cookies and analytics
You can control cookies via our banner and your browser settings. If optional cookies are disabled, the site will still work, though some features may be limited. Where possible, we use privacy-friendly analytics settings that avoid identifying you directly. For details, see our Cookie Notice.
Your rights
Under UK and EU data protection law, you have the right to:
Children
Our site and services are not intended for children. We do not knowingly collect data relating to anyone under 13, or the local minimum age where you live.
Security
We use appropriate technical and organisational measures to keep data secure, including access controls, encryption in transit, least-privilege accounts, and regular reviews of vendors and sharing.
Third-party links
Our site may link to third-party websites or services. We are not responsible for their privacy practices. Check their policies before providing data.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page. If changes are significant, we will let you know by email or a site notice.
Contact us
Questions about this policy or your data rights: hello@flowmoon.com